Hardware Service & Warranty Policy

Hardware Service & Warranty Policy

Hardware Repair Policies

Repair Services

FMTP Power strives to achieve the highest level of quality in every test, measurement, and automation product it sells. Before a device leaves the factory, it undergoes rigorous testing and inspection because FMTP Power believes in its commitment to quality. However, even the highest quality equipment sometimes needs repair. FMTP Power provides world-class repair services and service programs to help you protect your investment, fix your maintenance costs, and minimize unexpected downtime.

Hardware Warranty

FMTP Power warrants its hardware products against defects in materials and workmanship for a period of one (1) year from the date it is shipped to the customer. In the event a FMTP Power reseller purchases a product from FMTP Power, and sells it to a user, the warranty period still begins on the original ship date from FMTP Power. This warranty is void if the product's failure has resulted from accident, abuse, misapplication, modification, improper calibration by the customer, use of an improper hardware or software key, or unauthorized maintenance or repair. Hazards such as lightning, flood, exceeding voltage specifications, non-use of original approved power adapter or customer abuse are not covered under warranty. For additional information, customers can consult the Terms and Conditions of Sale.

FMTP Power repair services are performed in a timely manner by highly trained, factory technicians and suppliers using only original parts at FMTP Power service center. In addition to restoring your device’s functionality, standard repair service includes firmware updates and calibration in adherence to FMTP Power specifications. One (1) year of Warranty repair coverage is included with all FMTP Power hardware, and this can be extended through the purchase of a five (5) Years Premium Service Program or a five (5) years PremiumPLUS Service Program.

Extend or Upgrade Repair Coverage through a Service Program (2 options)

FMTP Power offers service programs for hardware and systems to help you meet your budgetary or uptime needs when maintenance is required. Operate on a fixed budget and avoid unplanned expenses for five (5) years with a Premium Service Program.

If you require high uptime, FMTP Power can ship you a replacement product within one business day of your request as part of the five (5) years PremiumPLUS Service Program.

Return Material Authorization

The customer must obtain a return material authorization (RMA) number from FMTP Power or from FMTP Power’s reseller before returning any products to FMTP Power for repair. An RMA number must always be issued. Customers can obtain RMA numbers by contacting FMTP Power by email at support@fmtppower.com or from FMTP Power’s reseller by email or by phone.

Repair Warranty

All repairs carry a 90-day warranty, which begins the day the repaired item is shipped back to the customer.

Standard Repair

The customer may return a hardware product for repair. A standard repair fee, specific to the product, is charged for any product that is repaired outside of the covered period.

Non-repairable Hardware

FMTP Power contacts the customer for hardware that cannot be repaired and offers an equivalent replacement product, if available.

For hardware that is not covered by warranty, FMTP Power or FMTP Power’s reseller offers customers the following options:

The customer may upgrade to a newer, functionally equivalent product at normal list price.

FMTP Power can return the product to the customer. There is a nominal testing and handling fee for this option.

The customer can request that FMTP Power appropriately dispose of the product for them at no charge.

Non-defective Hardware

The customer is notified if, after examining and testing a returned product, FMTP Power concludes that the product is not defective. The product is returned at the customer's expense and the customer is charged a nominal examination and testing fee or the standard repair fee, whichever is less.

Repair Programs for Hardware Products

At an additional cost, repair programs are available at the time of purchase for most FMTP Power hardware products. These programs cover defects in materials and workmanship for additional years, as specified in the description of the service program. With respect to products covered by repair programs, if the original purchased product is no longer manufactured, FMTP Power will, at its option, offer a functionally equivalent replacement product. For additional information, customers can consult the FMTP Power Repair Programs Description.

Repair Coverage Transferability

Repair coverage may be transferred from one customer to another provided that appropriate documentation is produced. For hardware purchased for shared use, this documentation should be on the letterhead of the original purchasing entity or emailed from the entity's domain. For shared or private use, the letter must be from an individual with sufficient explicit or apparent authority to make said transfer. Full contact information such as name, physical address, email address, phone number, and fax number are required.

Offices in: 

Uppsala

Stockholm-Arlanda

Västerås

Houston, TX